Due to the recent updates and information released by the CDC, our office has made some changes that you will notice at your next appointment. As we start to see patients in our office, our number one priority remains the safety of our patients, our team, and everyone’s families.  Just as Washington will be reopening with a phased approach, we will also follow a similar method.  We have been closely following CDC, OSHA, & ADA guidelines and will be adjusting our regular appointment flow to ensure proper safety precautions.  Here are the important things to know:

  1. For the day of your new appointment the following protocols will be in place:
    1. The day before your appointment we will text or email you an appointment confirmation, a link to a short health screening questionnaire, and a phone number to text upon your arrival in our parking lot.  The parking lot will now serve as our virtual reception area.  When you text us you will be automatically placed in a virtual queue – so relax, recline your seat, and enjoy your radio.  (If you or your child are feeling sick please call us and we’ll reschedule your appointment.)
    2. When it’s time for your appointment we will text you back and give you the green light to come in through our front door.  There you will be greeted by one of our friendly concierges who will verify your questionnaire answers, give you a squirt of hand sanitizer, and a mask to wear inside if you didn’t bring your own.  We will also be taking everyone’s forehead temperature using a non-touch thermometer when they enter the building – including our team and doctors.  If your temperature reads at 100.4° or higher or you display respiratory symptoms, we will reappoint you and recommend that you see your medical provider.
    3. For our younger patients we kindly ask that only one parent or guardian accompany them into the office.  For adult patients please plan to attend your appointments solo if at all possible.  We will be asking everyone else in your party to wait in the car during the appointment.
    4. In addition, please note that our restrooms will be closed so please plan accordingly.  Sadly our arcade, playroom, massage chairs, and coffee bar will also be temporarily closed.  However, we will still be providing ice cream which can be ordered off our new ice cream menu.
    5. After checking in your clinician will walk you back to the clinic for your appointment.  On your way back you’ll stop at the toothbrushing station to rinse with Colgate Peroxyl, a 1.5% Hydrogen Peroxide solution, which will help minimize any viruses that may be hitchhiking into the office.  This means that our toothbrushing station will be temporarily closed to brushing & flossing so please brush at home before your appointment.
    6. Each of our clinical chairs are already spaced 6 feet, or more, from each other.  Each chair will also be thoroughly wiped down with disinfectant that kills viruses, as has always been our protocol, before and after every patient.  This includes all handles, keyboards, mice, and hard surfaces.  In addition, all the hard surfaces in the office, including door handles, will be wiped down with disinfectant frequently throughout the day.
    7. During certain procedures that produce ‘dust’ and aerosols you will notice additional precautions being taken to capture the aerosols as they are produced.  You’ll also notice your team member and doctor wearing additional protections like a secondary gown and face shield during these procedures.
    8. When checking out we’ll happily print you an appointment slip upon request.  Please remember to keep 6 feet of distance when standing near non-household members during the check-out process.  If you use a pen, please keep it.  We have plenty, and they really are great pens!
    9. Throughout your visit you’ll notice other small changes we’ve taken to ensure the protection of our family of patients.

On behalf of our entire team, thank you so much for your patience during this time.  We are excited to see you again soon.  We appreciate you working with us to make sure the care you and your loved ones receive at our office is as safe as possible.  Thank you for your patience, understanding and support!  If you have any questions, please reach out to us at info@MolenSmiles.com. 

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